Privacy Policy

Techno Build Ltd., operating as Tekno Group (“Tekno Group”, “we”, “us”, or “our”), respects the privacy of everyone who visits teknogroup.ca or contacts us through this website.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained and protected when you use teknogroup.ca or get in touch with us. It applies to this website and to enquiries we receive through it, and it does not form part of any contract for services.

Tekno Group operates from Ontario, Canada, and handles personal information in a manner consistent with applicable Canadian private-sector privacy law.

We collect personal information when you choose to give it to us — primarily by submitting the enquiry form on our Contact page, or by contacting us directly.

Depending on how you get in touch, this may include:

• your name
• your email address
• your telephone number
• the company or organization you represent
• the service you are enquiring about
• the location of the property or project
• details about the work, the building or your requirements
• anything else you choose to include in your message or in later correspondence

You decide what to send us. On the website enquiry form, only your name, email address, the service you are enquiring about, your project details and your consent are required; the remaining fields are optional.

Like most websites, teknogroup.ca runs on hosting and security infrastructure that may record limited technical information automatically when a page is requested. Where this occurs it may include:

• IP address
• browser type and version
• device type and operating system
• the page or website that referred you
• the pages viewed and the date and time of access
• an approximate geographic area derived from an IP address
• technical diagnostic information, such as error messages

Information of this kind is generated as a normal part of operating and securing a website. We do not use it to build profiles of individual visitors, and we do not track visitors across other websites.

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

• respond to your enquiry
• understand the service or project you are asking about
• assess whether and how we can carry out the work
• communicate with you about requested services
• provide services you have engaged us to perform
• manage our correspondence and customer records
• operate, maintain and improve the website
• keep the website secure and detect or prevent misuse
• diagnose and resolve technical problems
• maintain appropriate business records
• meet legal, regulatory and professional obligations

We do not use information from a website enquiry for unrelated marketing purposes.

Our Contact page includes an enquiry form. Information submitted through it may be used to:

• review your enquiry
• understand the service or project you have described
• contact you about it
• discuss the work you are considering
• provide relevant information about Tekno Group services

Submitting an enquiry through the website does not by itself create a contractual relationship between you and Techno Build Ltd. Any engagement to carry out work is agreed separately.

If you contact Tekno Group by email, telephone, the website enquiry form or another method we make available, relevant information contained in that communication may be retained for as long as reasonably necessary to respond to you and to maintain appropriate business records.

We do not add people to a newsletter or marketing mailing list simply because they have contacted us.

A cookie is a small text file that a website can store on your device.

As at the last update to this policy, teknogroup.ca does not set cookies for analytics, advertising or visitor tracking, and does not use browser storage to profile visitors. Browsing the public pages of this website does not require you to accept cookies.

Cookies may be set in limited circumstances, for example when someone signs in to the website’s administrative area, which is used by Tekno Group and its website administrators rather than by visitors.

Most browsers allow you to block or delete cookies through their settings. If non-essential cookies are introduced in future, this policy will be updated and, where required, consent will be sought.

As at the last update to this policy, teknogroup.ca does not use a third-party website analytics platform, advertising pixel or remarketing tag.

If an analytics service is introduced in future, this policy will be updated to identify what is used and for what purpose.

To display its typography, teknogroup.ca loads font files from Google Fonts, a service provided by Google. When your browser requests those files, Google receives your IP address and standard request information as a technical necessity of delivering them. Tekno Group does not receive visitor reports or analytics from this.

Apart from font delivery, this website does not embed third-party maps, videos, social media widgets or chat tools.

We may use service providers to support functions such as website hosting, website maintenance and development, email delivery, technical infrastructure and security.

Service providers are given access to personal information only to the extent reasonably necessary to perform those functions on our behalf, and are expected to protect it and not to use it for their own unrelated purposes.

Tekno Group does not sell personal information.

We may disclose personal information where reasonably necessary to:

• comply with applicable law or a legal obligation
• respond to a valid request from a law enforcement body, regulator or court
• establish, exercise or defend legal rights
• protect the rights, safety or property of you, Tekno Group or others
• investigate suspected fraud, security incidents or misuse of the website
• enforce agreements that apply to our services or to this website

We keep personal information only for as long as reasonably necessary for the purposes it was collected for. How long that is depends on the circumstances, including:

• the purpose for which the information was provided
• whether an enquiry led to a project or an ongoing relationship
• our business and administrative requirements
• legal, regulatory and recordkeeping obligations
• the need to resolve disputes, enforce agreements or maintain security

When personal information is no longer required, we take reasonable steps to delete it or otherwise render it inaccessible.

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse and alteration. Access is limited to those who need it for the purposes described in this policy.

No method of transmitting information over the internet, and no method of electronic storage, can be guaranteed to be completely secure. We cannot guarantee absolute security. Please do not send sensitive personal information through the website enquiry form.

teknogroup.ca may contain links to websites operated independently by others. Those links are provided for convenience and information only. We do not control those websites and are not responsible for their content or their privacy practices.

We encourage you to review the privacy policy of any website you visit through a link from ours.

teknogroup.ca is a general business and service website intended for adults, and is not directed toward children. We do not knowingly use this website to solicit personal information from children.

Subject to applicable law, you may:

• ask what personal information we hold about you, and request access to it
• ask us to correct personal information that is inaccurate or incomplete
• ask questions about how we handle personal information
• withdraw consent, where consent is the basis on which we handle your information, subject to legal or contractual restrictions and to reasonable notice

We may need to confirm your identity before acting on a request. There are circumstances in which applicable law permits or requires us to decline a request; where we are permitted to explain why, we will.

To make a request, contact Tekno Group through the Contact page on teknogroup.ca.

We aim to handle personal information in a manner consistent with recognized Canadian private-sector privacy principles. In practice this means:

• we are accountable for personal information under our control
• we collect personal information for purposes a reasonable person would consider appropriate, and identify those purposes
• we rely on consent where consent is required
• we limit collection to what is necessary for those purposes
• we limit use, disclosure and retention accordingly
• we take reasonable steps to keep information accurate where it is used to make decisions affecting an individual
• we protect information with safeguards appropriate to its sensitivity
• we make our practices open through this policy
• we provide access to personal information as required by applicable law

We may update this Privacy Policy from time to time to reflect changes in website functionality, our business practices, the technology we use, or legal and regulatory requirements.

The current version is published at teknogroup.ca/privacy-policy/ with a revision date shown at the top of the page. Where a change is significant, we will take reasonable steps to bring it to attention.

Techno Build Ltd.
Operating as Tekno Group
Website: teknogroup.ca

For questions, requests or concerns regarding this Privacy Policy or the handling of personal information, please contact Tekno Group through the Contact page on teknogroup.ca.